HOTEL CASA JADE
Calle 64 #446d Entre Calle 51 Y 53 Colonia Centro,mérida, Yucatan, 97000, Mérida, Yucatán, Mexico
HOTEL CASA JADE
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Rooms
KING DELUXE
Our King Deluxe Room offers a superior experience of rest and comfort. Its spacious king-size bed creates the perfect setting to relax after a day of activities. Additionally, it features air conditioning, a flat-screen TV, high-speed Wi-Fi, a safe, and a private bathroom with amenities, making it the ideal choice for couples or travelers seeking a stay with a touch of exclusivity.
Terms and Conditions
RESERVATION POLICIES.
To provide quality services and ensure clear information regarding the terms and conditions of guest reservations, Casa Jade Hotel – Adults Only (Mérida) hereby publishes the following reservation policy.
· Room rates are subject to Value Added Tax (IVA) and the Lodging Tax (ISH) without exception.
· The quoted rate applies only to the specific number of people included in the quote; if the number of occupants exceeds the contracted amount, an "additional person" fee—determined by hotel management—will apply. This fee, along with applicable taxes, must be paid for each additional guest.
· To make a reservation at this hotel, guests must provide basic personal information such as name, phone number, and email address; this data is protected under the comprehensive privacy notice published on the hotel's official website.
· A credit card is required to complete the reservation process; however, no charge will be made to the card at this stage.
· The hotel accepts VISA, MASTERCARD, and AMERICAN EXPRESS debit and credit cards, as well as cash payments, bank deposits, and bank transfers.
· To confirm and guarantee the reservation, a bank deposit or transfer covering the cost of the first night per room must be made to the hotel's account. Bank details may be requested directly from the hotel via email.
· If the reservation is not guaranteed, the hotel reserves the right to release the room for other use starting at 6:00 PM on the scheduled arrival day, without incurring any liability.
· In the event of changes to dates and/or the number of guests, the rate may vary depending on the season and the number of people.
· Reservations cover only the specific number of nights and guests quoted. · Check-in begins at 3:00 PM on the scheduled start date.
· Check-out is at 12:00 PM on the departure date.
CANCELLATION AND NO-SHOW POLICIES.
To ensure clarity and transparency regarding the services provided to guests, Casa Jade Hotel – Adults Only, Mérida hereby publishes the following cancellation policy applicable to all reservations and stays booked directly with the hotel.
1. Cancellations of individual reservations made directly via the official website, by phone, or through any other official hotel channel.
a) To cancel a reservation without penalty, a written request must be submitted at least 48 hours prior to the scheduled arrival at the hotel.
b) A penalty applies to reservation cancellations made outside the timeframe specified in section (a); in such cases, the hotel reserves the right to retain the full amount of any deposits or payments made to guarantee the reservation, with no possibility of a refund or reimbursement.
c) In the event of a failure to arrive on the scheduled date (No-show), the same penalty applies as for late cancellations.
d) Reservations made for the same day (last-minute bookings) are considered Non-Refundable; they cannot be cancelled, and any payment made is non-refundable under any circumstances.
e) Regarding the cancellation charges mentioned in the preceding sections, the guest is responsible for the cost of the booked night(s), including all applicable Mexican federal, state, and municipal taxes.
f) Should there be any change in taxes mandated by the various levels of government within Mexican territory, the guest is responsible for the adjusted rates, and the hotel is absolved of any obligation to absorb commissions or new taxes imposed by law.
2. Cancellations of group reservations made directly via the official website, by phone, or through any other official hotel channel. The hotel defines a group reservation as one consisting of 5 or more rooms for one or more nights; under these circumstances, the following applies:
a) To avoid penalties for group reservation cancellations, notification must be provided 30 days prior to the group's arrival.
b) In the event of a group cancellation made outside the timeframe established in section (a), a charge equivalent to the total cost of the accommodation nights plus taxes will be applied as a no-show or cancellation fee.
c) Modifications involving a reduction in the number of group rooms will only be accepted without penalty up to 15 days prior to the group's arrival. Such requests must be reported directly to the hotel in writing—addressed to the sales manager or group executive—during business days and hours for the cancellation of the reduced rooms to be considered effective.
d) In the event of a no-show for any room within the group, the group leader or the travel agency that contracted the service shall be responsible for payment of the total reserved nights plus taxes, in accordance with the contracted rate plan.
e) Any policies established in the group reservation contract—which is signed individually at the time the service is contracted—shall also apply; the terms outlined in these sections may be modified by said contract as agreed upon with the client.
3. Cancellations of reservations made through digital platforms, wholesale travel agencies, or retail travel agencies.
a) For reservations managed through online portals—whether directly, via third-party digital platforms, or through wholesale or retail travel agencies—the applicable cancellation policy shall be that determined by the specific site where the guest completed the purchase transaction.
b) The hotel assumes no responsibility for the modification or cancellation of such reservations; consequently, any penalty applied for cancellation or no-show shall be dictated by the platform or travel agency through which the service was contracted, and it is the guest's responsibility to comply with their respective terms and conditions.