CASA AURA HOTEL
Calle 57 #543ª Entre 66 Y 68 Cp 97000 Colonia Centro, 97000, Mérida, Yucatán, Mexico
CASA AURA HOTEL
Gallery
Rooms
ESTANDAR KING
The Standard King room stands out for its elegant design and more spacious layout, creating an ideal atmosphere for relaxation. It features a comfortable king-size bed, air conditioning, a flat-screen TV, free Wi-Fi, a safe, and a private bathroom with amenities, offering a more comfortable experience for couples or travelers seeking an extra touch of comfort.
Amenities
- Flat-screen TV
- Free Wi-Fi
- Air conditioning
- Towels
- Closet
- Bathroom amenities
- Safe
- Desk
Terms and Conditions
GENERAL POLICIES
Check-in time is from 3:00 PM.
Check-out time is 12:00 PM (noon).
If the guest does not vacate the room before the aforementioned time, a late check-out fee will be charged.
The hotel is not responsible for money, jewelry, valuables, or other belongings that the guest does not properly safeguard, nor for items left in their vehicle.
Any material damage caused to the property must be covered and paid for by the guest before departure. The cost will vary depending on the damage caused and will be determined by management.
Only those who have previously registered and provided a valid government-issued photo ID may stay at the hotel. The Hotel reserves the right to refuse admission to any person who is intoxicated, under the influence of drugs, disruptive, aggressive, or who may cause a disturbance among other guests or endanger the safety or well-being of another person in the hotel.
It is prohibited to bring firearms or bladed weapons, or any other object that may endanger the lives of people inside the building.
It is prohibited to bring into the hotel and consume any illegal stimulant, toxic, or harmful substance.
Guests must pay their entire bill before checking in using authorized credit cards or cash. Personal checks or any other type of negotiable instrument are not accepted.
For hygiene and guest comfort, pets are not allowed in the hotel.
Private gatherings and/or parties organized by guests without the hotel's prior permission, consent, or a contract are prohibited.
In the event of a guest's death, the hotel management will notify the public prosecutor's office and make the guest's luggage available to them. In accordance with the law protecting against exposure to tobacco smoke, all areas of the hotel are 100% smoke-free (tobacco, e-cigarettes, or any other type). Anyone caught smoking, whether in their room or anywhere else in the hotel, will be subject to a fine of $3,000.00 Mexican pesos for each offense.
The Hotel will terminate the lodging contract and request that the guest vacate their room in the following cases:
A) For violating the provisions of these regulations.
B) When the guest causes a disturbance, commits indecent acts, or disturbs other hotel guests.
C) If the guest causes material damage to the establishment without paying the corresponding compensation.
D) If the guest commits a crime.
E) If the guest is absent from the hotel for more than 48 hours without prior notice to management.
F) If the guest suffers from any contagious disease.
G) If the guest does not comply with the COVID-19 policies established by the authorities and the establishment.
H) If the guest organizes parties or gatherings without prior notice and disturbs the hotel's public order.
I) If the guest brings unregistered persons into the hotel without the hotel's consent.
RESERVATION POLICIES
In order to offer quality services and ensure clear information regarding the terms and conditions of reservations made by guests, Hotel Casa Aura publishes the following reservation policy.
Room rates are subject to Value Added Tax (VAT) and Lodging Tax (ISH) without exception.
The quoted rate guarantees occupancy only for the number of people quoted. If there are more occupants than contracted, an "additional person" charge will apply. This charge, along with any applicable taxes, will be determined by the hotel management and must be paid by each additional guest. To make a reservation at this hotel, you will need to provide basic personal information such as your name, phone number, and email address. This information will be protected by the comprehensive privacy notice published on the hotel's official website: www.hotelcasaaura.com. A credit card is required to complete the reservation process; no charge will be applied.
The hotel accepts VISA, MASTERCARD, and AMERICAN EXPRESS debit and credit cards, as well as cash, bank deposits, and bank transfers.
To confirm and guarantee your reservation, a deposit or bank transfer must be made to the hotel's account, covering the cost of the first night per room. Bank details can be requested by emailing the hotel directly.
If the reservation is not guaranteed, the hotel reserves the right to use the room after 6:00 PM on the day of arrival, without incurring any liability.
No responsibility for the hotel.
In case of a change of dates and/or number of people, the rate may vary depending on the season and the number of guests.
The reservation made at the hotel only covers the number of nights and people quoted.
Check-in time is 3:00 PM on the booked date.
Check-out time is 12:00 PM on the check-out date.
CANCELLATION AND NO-SHOW POLICIES
To ensure clarity and transparency in the provision of services to guests, Hotel Casa Aura publishes the following cancellation policy applicable to all reservations and stays booked directly with the hotel.
1. Cancellations of individual reservations made directly through the official website, by phone, or through any other official hotel channel.
a) To cancel a reservation without penalty, a written request must be submitted 48 hours prior to arrival at the hotel.
b) Reservation cancellations made outside the timeframe specified in section a) will incur a penalty. In such cases, the hotel reserves the right to retain all deposits made as a reservation guarantee, without the possibility of a refund.
c) In case of no-shows on the reservation date, the reservation will be subject to the same penalty as reservations canceled outside of the established timeframe.
d) Reservations made for the same day (last-minute reservations) are considered non-refundable, meaning they cannot be canceled, and therefore, any deposits made are non-refundable under any circumstances.
e) In all the preceding sections regarding cancellation fees, the guest will be responsible for the cost of the booked night(s), including applicable Mexican taxes levied by the federal, state, and municipal governments.
f) Should there be any changes to taxes imposed by the various levels of government within Mexico, the guest must adjust their rates accordingly, thereby releasing the hotel from any obligation to absorb commissions or new taxes mandated by law.
2. Cancellations of group reservations made directly through the official website, by telephone, or through any other official hotel channel.
The hotel defines a group reservation as one for 5 or more rooms, for one or more nights. Under this scenario:
a) To avoid penalty for any group reservation cancellation, the hotel must be notified 30 days prior to the group's arrival.
b) In the event of a group cancellation made outside the timeframe established in section a), a charge equal to the total cost of the nights' accommodation plus taxes will be applied as a no-show or cancellation fee.
c) Modifications due to a reduction in the number of rooms for a group will only be accepted without penalty up to 15 days prior to the group's arrival and must be reported directly to the hotel in writing to the sales manager or group executive during business hours and days for the cancellation of the reduced rooms to be considered effective.
d) In the event of a no-show for any room within the group, the group or the travel agency that contracted the service will be responsible for the full payment of the reserved nights plus taxes according to the contracted rate plan.
e) All policies established in the group reservation contract, which is signed individually at the time of service booking, will also apply. These clauses may be modified by said contract as the client deems appropriate.
3. Cancellations of reservations made through digital platforms, wholesale or retail travel agencies.
a) For reservations managed through online portals, whether directly or through third-party digital platforms, wholesale or retail travel agencies, the applicable cancellation policy will be that determined by the website where the guest completed the purchase transaction.
b) The hotel assumes no responsibility for the modification or cancellation of these reservations. Therefore, any penalty applied for cancellation or no-show will be that dictated by the platform or travel agency through which the service was contracted.